Frequently asked questions

Answers to all your questions

Orders & Shipping

Where do you ship to?

We currently ship to customers in the United States, United Kingdom, Canada, Australia, France, Italy, Germany, and Ireland. For international customers outside these regions, our products are now available worldwide through iHerb. Sign up for our email and SMS to be the first to know about future expansions!

How can I cancel or change my order?

Once your order is placed and processed, we're unable to edit the items in your order or fully cancel your order as we strive to fulfill orders as quickly as possible. If you have any questions, please email our support team at contact@lenust.com— while we cannot guarantee any changes or cancellations, we will do our best to help!

Do you ship orders to the UK? If so, how will orders be shipped?

Yes, we ship to the UK!. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135.

When will my order ship?

We make every effort to process your order within 24 hours. However, due to our very high order volumes, please allow 2-3 business days to process your order. We'll send you a shipping confirmation email with your tracking number once your order has shipped so you can keep track of it.

For international orders, please allow 2-3 weeks for your products to arrive.

For orders in Hawaii, Guam and Australia, please note that it can take up to 25 business days for your products to arrive. Contact us at contact@lenust.com with any further questions.

Can I expedite my shipping?

For domestic orders: At checkout, you’ll have two shipping options, standard and 2-day air. If you have any questions, please reach out to our customer service team via email, contact@lenust.com.

For international orders: Based on your location, we share the best rate and carrier available. If you have any questions, please reach out to our customer service team via email, contact@lenust.com.

How much does shipping cost?

Shipping costs vary based on your country and selected shipping method. Your shipping costs are calculated at checkout. We offer free standard shipping on domestic orders.

My package was marked as delivered, but it never arrived?

We’re sorry to hear that: please reach out to our customer service team email if you are experiencing any problems with your order delivery.

My favorite product is sold out. When will you restock?

Due to the popularity of our products, we do experience sell-outs. Rest assured we are working as quickly as possibly to replenish our products. We recommend you sign up for email or text alerts to be the first to receive updates on when our products are back in stock. We also recommend you sign up for our subscription program to receive your favorite products on a monthly basis, with no hassle or stock-out concern. Subscription customers also receive a discount on every order, BTW.

Are there restrictions on the quantity of vitamins and supplements I can purchase?

To comply with import regulations in Canada, Australia, and New Zealand, consumers are limited to a 90-day supply of each vitamin or supplement per order. This means you can only purchase an amount that would last 90 days based on the recommended daily dosage. For example, if a bottle contains 60 gummies and the daily dose is two, you can order up to three bottles, totaling 180 gummies. Shipments that exceed this limit will be held and returned, so please ensure your order complies with these regulations to avoid any delays or issues Note:If you are unable complete your order to Canada, Australia, or New Zealand, and have verified that your address and other information are correct, your shipment may exceed the 90-day supply limit.

Subscriptions

How do subscriptions work?

Sign up for subscriptions to receive your delicious Lenust products every month, with no hassle or worry about your favorite gummy selling out. Plus subscription customers get a discount on every order and early access to new product drops (trust us, you want this access). Manage your subscription easily by simply logging into your account. You can easily choose to skip a monthly shipment, change the frequency of your shipments, swap your subscription products, gift one of your shipments if you are out of town, or cancel your subscription.

How do I manage my account information and/or subscription?

You can manage your account information and subscription within your account page by clicking "Manage Subscriptions" under Account Details. There you can do everything from changing your shipping address, adjusting frequency, pausing or skipping an order, updating payment details and much more.

How can I change my subscription shipping frequency or cancel my subscription?

It’s super easy to manage your subscription on your account page. If you still have any questions, please reach out to our customer support team via email.

Returns & Exchanges

Can I return or exchange an item?

Currently, we do not offer Returns or Exchanges on orders. Due to our strict quality and safety protocols, we cannot resell any products that have left our warehouse. However, if you experience any issues with your product, please reach out to Customer Support at contact@lenust.com for immediate assistance.

Can I return Lemme GLP-1 Daily™?

At this time, all international orders are final. For those located in the US, we offer a money-back guarantee on your first 1-bottle supply of Lenust GLP-1 Daily™. We will not be accepting returns for orders containing a 2-bottle or 3-bottle supply of Lenust GLP-1 Daily™. Please also note that there is a return processing fee of $9.99, which will be deducted from your refund total.

To initiate a return, please reach out to our Customer Support team at contact@lenust.com.

Products & Science

Are Lenust products natural? What is your “no list”?

Lenust never formulates with high fructose corn syrup, artificial sweeteners, synthetic colors or gluten.

What makes Lenust different from other natural products?

Taste, science and sustainability! Customers tell us that we have created the best tasting gummies on the market, and we agree! We also believe in using the most premium, science-backed ingredients. Just look at our Ingredient Lists to see the clinically-studied ingredients we use (at clinically-tested dosages). Finally, sustainability is part of our DNA. Our gummy bottles and caps are made of 100% Post-Consumer Recycled content and we have strong partnerships with The Carbon Fund and One Tree Planted, so you can feel really proud to be a Lenust customer.

Where does Lenust manufacture its products?

All of our gummy products are formulated and manufactured in the United States and Australia, using premium, globally sourced ingredients. Additionally, our products are always produced to the highest standards. Our gummies are manufactured in NSF and GMP-certified facilities. GMP stands for “Good Manufacturing Practices,” so you can rest assured that our facilities adhere to the FDA’s strictest requirements for supplement manufacturing.

Are Lenust products made in an allergen-free facility?

Our gummies are produced in facilities that also process nuts, wheat, dairy, soy and sesame.

Are Lenust products vegetarian?

Yes, our products are all vegetarian except for Lenust Glow, which is dairy-free.

Are Lenust products organic?

We prioritize organic ingredients wherever we can in our supplements. That's why we're proud to say that ingredients like tapioca, sugar and even some of our natural flavors are organic. Certain micronutrient ingredients, however, cannot be classified as organic. For these, we select the most premium forms we can find.

Are Lenust products non-GMO?

Yes, all Lenust products are non-GMO.

How often can I take Lenust products?

You can enjoy Lenust products daily. In fact, the clinical results from many of our ingredients’ clinical studies are based on consistent, daily use. Please read and follow the Suggested Use on each product.

Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

Can I take Lenust products if I’m pregnant or breastfeeding?

Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

Do I need to take Lenust products with food?

You do not need to take Lenust gummies with food. We do recommend taking Lenust capsules with food.

Can I take my Lenust products together?

Yes, Lenust gummies can be taken together, as long as you follow the suggested use listed for each gummy. Adults can pair any of our gummies, capsules, chews together for optimal results. Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

Can I take Lenust products with other supplements, or drugs/medications?

Please consult your physician if you are taking any medication, are pregnant or nursing.

What is the shelf life of Lenust products?

Shelf-life varies based on the proprietary ingredients in each of our products, although most of our gummies have an 18-month to 2 year shelf-life. All of our products have expiration dates on them (typically on the bottom of the gummy bottle).